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Troubleshooting

Use this page when Orbit does not behave the way you expect.

Sign-in fails

Section titled “Sign-in fails”

Try:

  1. Refresh the page.
  2. Sign out and sign in again.
  3. Confirm you are using a Microsoft work or school account.
  4. Ask an admin whether your tenant has access to Orbit.
  5. Ask whether Microsoft 365 admin consent for Orbit is required.

Workspace does not open

Section titled “Workspace does not open”

Check:

  • You still have Microsoft 365 access to the connected location.
  • The workspace location still exists in Microsoft 365.
  • The workspace was not removed from Orbit admin inventory.
  • Your browser session has not expired.
  • Microsoft 365 is not blocking access through policy.

Workspace creation fails

Section titled “Workspace creation fails”

Check:

  • You have permission to create or use the selected SharePoint location.
  • Microsoft 365 admin consent for Orbit is in place.
  • The selected SharePoint site allows Orbit workspaces.

Ask a site owner or tenant admin to verify access.

A teammate cannot open a note

Section titled “A teammate cannot open a note”

Check:

  1. Does the teammate have workspace access?
  2. Was the note shared directly?
  3. Is the link an existing-access link that grants no new access?
  4. Was a note-specific share revoked?
  5. Does Microsoft 365 show the person on the note or workspace location?

Import says a file is empty

Section titled “Import says a file is empty”

This often happens with OneDrive cloud-only files on Windows. Right-click the file in File Explorer, choose Always keep on this device, then import again.

Converted file needs cleanup

Section titled “Converted file needs cleanup”

PDF and Word conversion preserves text and structure, but it may need cleanup. Review headings, tables, line breaks, links, and images after import.

Comments point to the wrong place

Section titled “Comments point to the wrong place”

Large edits can move comment anchors. Recreate the comment on the current text and resolve the old thread with a short explanation.

Section titled “Search or related notes look stale”

Try:

  • Refresh the workspace.
  • Open the note again.
  • Confirm linked notes still exist and are accessible.

Live editing changes do not appear

Section titled “Live editing changes do not appear”

Try:

  1. Stop editing.
  2. Copy any unsaved critical text locally.
  3. Refresh the page.
  4. Reopen the note.
  5. Check version history.

Still stuck

Section titled “Still stuck”

Collect this information before asking for help:

  • Workspace name.
  • Storage provider.
  • Note title.
  • What action failed.
  • Error message.
  • Whether the same action works directly in Microsoft 365.
  • Whether another user can reproduce it.