Support
Get help with Orbit by email, with a guaranteed response window.
Check the docs first
Section titled “Check the docs first”Most questions are answered here:
- Troubleshooting — symptom-by-symptom fixes
- Quickstart — setup and your first note
- Create a team workspace
- Permissions — how Microsoft 365 permissions apply in Orbit
- Connect AI clients — MCP setup
Contact support
Section titled “Contact support”Email support@sprocket365.com with:
- Your Microsoft 365 tenant URL (e.g.
contoso.sharepoint.com) - The workspace name, and whether it is a OneDrive or SharePoint workspace
- What you did, what happened, and the exact error message
- Screenshots, if the problem is visual
Response times:
- Standard: within 1 business day
- Urgent: within 4 hours during business hours
- Business hours: Monday–Friday, 9:00 AM – 5:00 PM AEST
Report an urgent production issue
Section titled “Report an urgent production issue”For critical issues affecting multiple users:
- Put
[URGENT]in the email subject. - Include your tenant ID and the business impact.
- Provide contact details for immediate follow-up.
Issues are prioritized by severity and impact.
Send feedback and feature requests
Section titled “Send feedback and feature requests”Email support@sprocket365.com or use the contact form. Every suggestion is reviewed for upcoming releases.